Grow Your Career with ICEA Lion Group as a Quality Assurance Officer
ICEA Lion Group is seeking a skilled Quality Assurance Officer to join its Nairobi-based contact center team. This role is designed for individuals who thrive in analytical environments and are committed to improving customer satisfaction across multiple service channels. Your Role at a Glance Quality Auditing & ComplianceYou’ll be responsible for reviewing customer interactions—calls, chats,…