🚀 Ready to take customer experience to the next level? M-KOPA Solar is currently recruiting a Customer Experience Manager – eMobility to be based in Nairobi, Kenya.
M-KOPA has made waves across East Africa by connecting hundreds of thousands of households to solar power. Now, the company is expanding into mobility solutions, offering clean and affordable transport options.
Your Role as Customer Experience Manager
In this role, you’ll:
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Design and execute customer-focused strategies across M-KOPA’s eMobility retail outlets.
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Manage motorbike onboarding processes from start to finish, ensuring smooth service.
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Gather and analyze customer feedback to improve operations and service delivery.
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Partner with IT, sales, and marketing teams to align customer experience with company goals.
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Train staff on best practices, product knowledge, and service standards.
What You’ll Need
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A degree in business administration or related field.
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At least 7 years of experience in customer experience, retail operations, or service delivery.
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Exceptional leadership, communication, and stakeholder management skills.
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Knowledge of CRM platforms such as Freshdesk and proficiency in Microsoft/Google tools.
Why Join M-KOPA?
At M-KOPA, you’ll be joining a purpose-driven team that is transforming lives by making energy and mobility accessible and affordable. This is more than just a job—it’s a chance to make an impact in Africa’s fast-growing eMobility sector.
📌 How to Apply
Qualified candidates are encouraged to apply directly via M-KOPA Solar on jobs.ashbyhq.com.
