Do you have a knack for building lasting client relationships and leading teams to success? Influx is expanding its team and hiring a Client Success Manager (BPO) in Kenya.
As the bridge between clients and operations, the CSM plays a pivotal role in delivering exceptional service while ensuring teams meet performance goals. It’s an opportunity to combine leadership, strategic planning, and communication in a dynamic, fast-paced environment.
What You’ll Do in This Role
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Manage key client accounts, acting as the main point of contact.
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Oversee and develop teams to achieve high performance.
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Drive process improvements, change management, and service alignment.
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Collaborate with multiple departments to enhance client satisfaction.
What Influx is Looking For
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3+ years in client-facing or customer service roles.
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1+ year managing teams with proven leadership skills.
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Experience in B2B environments (BPO or e-commerce is a plus).
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Strong negotiation, cultural competence, and communication skills.
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Bachelor’s degree in Business, Communications, or related fields.
Work Setup Requirements
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Windows 11 laptop (Core i5+, 8GB RAM), wired headset, and reliable internet.
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A quiet, dedicated working environment.
If you’re looking for a rewarding role that blends client engagement with people leadership, this could be the next step in your career.
📌 Apply now through Influx’s career portal.
