Bolt continues to transform mobility across Africa, and they are now hiring an Operations Specialist (Riders) to strengthen their Nairobi operations. This role blends operations, customer experience, and logistics strategy.
Your Key Responsibilities
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Lead onboarding initiatives for drivers and couriers across multiple Bolt services.
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Manage campaign execution to drive adoption in premium ride categories.
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Conduct rider experience audits at pickup points and improve infrastructure with updated signage.
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Support the roll-out of Scheduled Rides by improving conversion and onboarding new drivers.
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Resolve rider complaints in collaboration with support teams, ensuring smooth customer journeys.
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Build relationships with high-traffic venues to expand rider access and convenience.
The Ideal Candidate
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3–5 years of relevant experience in operations, account management, or customer success.
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Strong analytical skills with confidence in data tracking and spreadsheet use.
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Independent, execution-oriented, and highly collaborative.
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A customer-first mindset with the ability to turn feedback into actionable improvements.
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Problem-solving skills and initiative to tackle operational inefficiencies.
Why This Role Matters
At Bolt, you’ll be shaping how thousands of people move daily across Nairobi and beyond. This position offers an exciting opportunity to make mobility smarter, more efficient, and rider-focused.
👉 Apply Now: Interested candidates can apply via Bolt’s careers page.
