Family Bank Ltd has opened an exciting opportunity for professionals passionate about MSME banking, portfolio growth, and strategic client engagement. The bank is searching for a Relationship Manager – MSME Banking to strengthen its presence in the MSME market segment and drive portfolio growth.
Role Summary
In this role, you will be responsible for nurturing high-value MSME relationships, driving revenue growth, and offering personalized banking solutions. You will also serve as a key advisor to business clients, ensuring their financial needs are met through Family Bank’s diverse product range.
Primary Duties
Some of the major tasks assigned to the Relationship Manager include:
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Providing exceptional support to MSME clients and maintaining long-term relationships
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Seeking new business opportunities and building a robust pipeline of potential customers
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Promoting MSME lending products, deposit accounts, and investment options
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Conducting credit assessments, structuring loan proposals, and evaluating client suitability
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Ensuring compliance with regulatory requirements such as KYC and AML standards
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Monitoring loan performance and keeping NPLs under approved levels
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Collaborating with the Credit and Risk departments to reduce impairments and ensure timely loan approvals
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Ensuring accurate and complete loan documentation before disbursement
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Offering tailored financial solutions to help MSME clients grow and thrive
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Meeting annual performance targets related to profitability and portfolio expansion
Ideal Candidate Profile
To be considered for this position, applicants should meet the following minimum qualifications:
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A Bachelor’s degree in Finance, Business Administration, Organizational Development, or a related discipline
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A minimum of 7 years in MSME banking, with at least 5 years focused on business development
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Strong credit analysis and risk management skills
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Track record of successfully managing MSME clients
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Excellent interpersonal, negotiation, and communication abilities
Additional postgraduate qualifications such as a Master’s degree offer added advantage.
Skills and Competencies Required
The successful candidate should demonstrate:
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Strong business acumen and market awareness
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Ability to close deals and grow a profitable MSME portfolio
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Capability to work under tight deadlines
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Client-focused attitude and ability to offer tailored banking solutions
Application Process
Interested applicants should send their applications through the official recruitment email:
📧 recruitment@familybank.co.ke
🗓 Closing Date: 22nd November 2025
🚫 Canvassing is strictly prohibited. Only shortlisted candidates will be contacted.
