Employer: Britam Kenya
Position: Claims & Client Operations Manager (Re-advertised)
Location: Nairobi
Employment Type: Full-Time
Experience Level: Senior (6+ years)
Industry: Insurance
🔎 About the Role
Britam is seeking an experienced Claims & Client Operations Manager to oversee its insurance claims department and ensure an exceptional client experience. This position is ideal for a professional with deep knowledge of claims management, customer relations, and process optimization within the insurance sector.
📋 Your Role Will Include:
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Supervising the end-to-end claims process—design, vetting, approvals, and payments.
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Ensuring prompt, accurate, and fair handling of client claims.
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Strengthening client relations through regular engagement and support.
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Implementing innovative approaches to improve service delivery and satisfaction.
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Managing service provider partnerships and maintaining quality standards.
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Leading and mentoring the claims team to deliver operational excellence.
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Using technology to automate workflows and increase efficiency.
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Monitoring compliance with internal and external insurance regulations.
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Preparing and updating comprehensive claims reports for review meetings.
🧠 Desired Skills & Qualifications
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Bachelor’s degree in Nursing or a related field.
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Professional certification in Insurance is mandatory.
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6 years of relevant experience, with at least 3 years in a supervisory role.
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Strong analytical, leadership, and communication skills.
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Excellent understanding of insurance processes, products, and regulations.
🌍 Why Work with Britam?
Britam is known for its commitment to client satisfaction, innovation, and employee development. This is a chance to make an impact in a respected institution while advancing your career in insurance operations management.
🕓 How to Apply
Submit your application through britam.taleo.net. Only shortlisted candidates will be contacted.
