Do you thrive in fast-paced environments where innovation meets real-world impact? Glovo is looking for an energetic and driven Operations Specialist to join its team in Nairobi — and this might be the perfect opportunity to build your career in one of Africa’s leading delivery tech startups.
As an Operations Specialist, you’ll be at the core of Glovo’s logistics operations, ensuring everything runs smoothly from dispatch to delivery. You’ll manage and support couriers, analyze performance data, and implement strategies that enhance operational efficiency and customer satisfaction.
Key Responsibilities
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Manage recruitment, onboarding, and training of Glovo Couriers.
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Monitor operational performance and improve courier retention.
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Analyze daily and weekly metrics to identify areas for optimization.
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Ensure compliance with safety standards and financial regulations.
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Maintain courier equipment and oversee stock management.
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Support administrative and reporting needs within the operations team.
This role also offers a creative side — you’ll have the freedom to test new ideas, streamline workflows, and directly influence how Glovo operates on the ground.
Who You Are
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A great communicator with strong problem-solving skills.
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Highly motivated and adaptable in a fast-growing startup.
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Skilled in Excel and comfortable analyzing data.
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Organized, proactive, and ready to take initiative.
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Fluent in English (intermediate or higher proficiency).
At Glovo, every day is different — and every challenge is an opportunity to grow. You’ll work closely with the Operations Manager, support couriers in real-time, and contribute to the success of a team that’s redefining convenience in Kenya.
📍 Location: Nairobi
💼 Job Type: Full-Time
If this sounds like the kind of adventure you’re ready for, apply now via jobs.glovoapp.com and help shape the future of delivery with Glovo!
