Safaricom Kenya, one of Africa’s most respected telecommunications companies, is expanding its research division and looking for an experienced Research Manager to join its Nairobi team. The role demands a forward-thinking professional who can blend research expertise, analytical acumen, and business understanding to drive customer-focused innovation.
This position is ideal for a research expert passionate about transforming data into actionable stories that impact millions of Kenyans.
Your Role at a Glance
As the Research Manager, you’ll manage a full spectrum of research activities — from concept testing and customer satisfaction studies to competitive analysis and predictive modeling.
Key duties include:
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Managing multiple research projects end-to-end — from design to presentation.
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Collaborating with innovation and product teams to refine new services and pricing strategies.
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Tracking market and competitor dynamics to support business growth.
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Utilizing digital tools and AI-powered insights to predict customer behavior and preferences.
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Managing vendor relationships and ensuring timely project completion.
What You’ll Need
To excel in this role, candidates should have:
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A Bachelor’s degree in Data Science, Statistics, Economics, or related fields.
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At least six years of proven experience in market research or monitoring & evaluation.
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Mastery of analytical tools like SPSS, Power BI, and Excel.
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Strong storytelling and presentation skills.
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A passion for telecom, technology, and customer insights.
A Career That Shapes the Future
At Safaricom, research drives every strategic move — from new product launches to improving customer experience. This role gives you the chance to work at the heart of data-driven innovation in Kenya’s leading telecom company.
If you have the expertise and curiosity to transform insights into impact, visit Safaricom’s recruitment portal to apply for this opportunity.
