Do you enjoy solving problems, debugging, and helping businesses thrive online? Influx is offering a Technical Support Agent position in Nairobi where you’ll combine customer service with technical expertise to ensure seamless e-commerce operations.
Key Responsibilities
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Provide frontline support by responding to customers through email and chat.
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Solve technical problems, including debugging APIs and working with platforms such as Stripe and Shopify.
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Maintain organized records by logging and tracking all customer support tickets.
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Understand client business models to provide tailored support solutions.
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Partner with internal teams to escalate and resolve complex technical issues.
Skills & Experience Required
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Strong problem-solving skills with proven experience in technical troubleshooting.
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Familiarity with tools like Postman for API testing.
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Ability to interpret log files and apply basic scripting knowledge.
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Knowledge of SQL is an added advantage.
This role is perfect for individuals who want to build a career at the intersection of technology and customer success.
👉 How to Apply:
If this sounds like you, apply now via Influx Careers.
